About our privacy policy
Dramshop cares about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by dramshop.nl.
The starting date for the validity of these conditions is 22/04/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
Based on the agreement we have concluded with them, Lightspeed is obliged to take appropriate security measures. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
More information can be found at: www.lightspeedhq.nl
Web hosting
We purchase web hosting and e-mail services from Hosting2Go. Hosting2Go processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. OVH Webhosting has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. OVH Webhosting is bound by the confidentiality agreement.
More information can be found at: https://www.hosting2go.nl
Email and mailing lists
Our website uses mailchimp and hosting2go, third parties that handle the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through hosting2go's servers. Mailchimp is our third party that takes care of the newsletters that are sent and will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our newsletter provider you will see the 'unsubscribe' link. If you click on this you will no longer receive a newsletter from our website.
More information can be found at: https://mailchimp.com
This can seriously reduce the functionality of our website! Your personal data is stored securely by Mailchimp. Mailchimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. Mailchimp reserves the right to use your data to further improve the service and to share information with third parties in this context.
E-mail traffic
We use the services of hosting2go for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. hosting2go has no access to our mailbox and we treat all our e-mail traffic confidentially.
payment processors
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie saves your data
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL and/or DHL. PostNL and DHL only use this information for the purpose of executing the agreement. In the event that PostNL or DHL engages subcontractors, PostNL and/or DHL will also make your data available to these parties.
Billing and accounting
We use the services of Lighstspeed and Snelstart to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected.
Lighstspeed and Snelstart is bound to secrecy and will treat your data confidentially. Lighstspeed and Snelstart do not use your personal data for purposes other than those described above.
External Sales Channels
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, dramshop.nl may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to that effect to our contact press